Once your order is processed, it typically takes 3-7 business days for delivery, depending on your location.
Help Center
At Vema Outdoors, we’re committed to providing a seamless shopping experience. Whether you have questions about shipping, returns or anything else, our Help Center is here to assist you with everything you need to know. Browse our frequently asked questions below for quick answers.
Contact Us
If you have an issue or question that requires immediate assistance, you can click the button below to reach a Customer Service representative.
Shipping Information
Where do you ship?
We currently only ship within the United States. Unfortunately, we do not offer international shipping at this time.
How much does shipping cost?
We offer free shipping on all orders over $100. For orders below $100, shipping costs will depend on the carrier and the specifics of the order.
How long does shipping take?
How can I track my order?
After your order has shipped, you will receive a tracking number via email. You can also track your order’s progress directly on our website under the Order Status section.
Orders & Returns
Can I cancel or modify my order?
We process orders quickly, but if you need to cancel or make changes, please contact our customer support team immediately at contact@vemaoutdoors.com. If the order hasn’t shipped yet, we will do our best to assist you.
What is your return policy?
If you’re not satisfied with your purchase, you can return unopened products within 30 days of delivery for a full refund. Please review our Return Policy for detailed instructions.
How do I return a product?
To initiate a return, please contact us at contact@vemaoutdoors.com with your order details. We’ll provide you with the return instructions.
How long does it take to receive a refund?
Once we receive and inspect your returned product, refunds are typically processed within 7-10 business days. The refund will be issued to your original payment method.
Other
How do I contact customer service?
You can reach our customer support team via email at contact@vemaoutdoors.com. We aim to respond to inquiries within 1-2 business days.
Do you offer regular shipments or subscriptions?
We currently do not offer subscription services or regular shipments.
How do I reset my account password?
Vema Outdoors does not offer customer accounts at this time, so no passwords are required.
Contact Us
If you have an issue or question that requires immediate assistance, you can click the button below to reach a Customer Service representative.
